Well, ski season is over and I have the blues already – even though it has only been a few days. What I tend to find myself doing now is kind of get into Spring / get my life in order mode.
I’ve been out every weekend since December teaching skiing so now it’s time to do some spring cleaning and get things organized on my end now that I have time again. I plan to fix my other toilet and maybe even do some painting along with getting more organized with all my websites and online marketing efforts. I’m kind of looking forward to weekend doing nothing… I’ll be busy.
I think this is a good time to do it since winter doesn’t seem to want to leave Madison this year. It’s cool and rainy and there’s even snow in the forecast – snow that’s worthless because you can’t ski on it – doh!
We converted my old, Joomla website to WordPress and here it is!
What I like about WordPress is that it’s easy to update and there are a lot of good SEO plugins available. Most of you probably don’t care about that but I do!
We tried to keep a similar look. It turned out pretty good. I like it. It’s updated a little and we kept my same sort of logo at the top.
Let me know what you think of it.
Sorry for another rant post but this one has been on my desk a little while and I want to clean it off.
Back in January, I had to pay a friend of mine some money for a ski trip we were going on. I thought I could PayPal the money to her or else just send a check in the mail and avoid the PayPal fees. Sure, why not just drop less than 50 cents on a stamp and do it that way? That decision ended up costing me $27 for a stop payment fee on a check from my bank.
I mailed the check and then she didn’t get it. A few days later, half of it showed up at her house in a USPS plastic bag with some sort of apology. The half of the envelope didn’t have the check in it. That’s why I had to cancel my check.
About a week later, I get the other half of the envelope sent to me (meanwhile, I sent another check or used PayPal, I don’t remember). It was from the Post Office’s “Rake Section.” Their note that was enclosed said the following:
The enclosed was found loose in the mail in its present condition. It may have been inadvertently deposited in a mail receptacle or became separated from the envelope/packaging in which it was originally enclosed during mail processing.
U.S. Postal Service
Ok, pretty generic.
I emailed the USPS and tried to see if I could get a claim and this was my response back from them:
I regret learning of the inconvenience you have experienced.
All mail deserves proper care and handling as it moves through our system.
We are constantly working to eliminate incidents of damaged mail. Federal law 28 U.S/C. 2680(b) exempts the Postal Service from liability for claims arising out of the loss, miscarriage, or negligent delivery of mail matter.
Please accept our sincere apology for any inconvenience this matter may have caused you.
Again, pretty generic.
So that’s their attitude about my business. They clearly don’t want it and are telling me to instead use PayPal or some other online service instead of sending things through the mail. It’s really no wonder at all why the Post Office is failing. That is not how any business treats their customers if they want to keep them. It’s poor service. They know it. They don’t want to guarantee it. That’s your government at work, people.
I’ve had some friends that have worked there – at this location even (sorry, Kyle) and I still feel this way. I’m not saying every postal employee is bad because that’s not true – but in general, it’s poor service. There are alternatives to using the Postal Service because we live in a free market society, so it’s their choice not to strive to be the best.
Charter’s Customer Service
Ok, so Charter calls me and says I can upgrade my Internet speed and save money if I bundle services and add Charter phone. At first, my gut reaction was no and that’s what I said but then they asked why I would not want to increase my speed and save money. I reluctantly said yes and ordered. The install is scheduled for tomorrow, so we’ll see how that goes. I won’t even have that phone on or give out the number.
Since then, though, Charter has been robo-calling me like crazy saying that I didn’t answer some kind of verification. I did. I did right when I ordered it. That’s when these robo-calls started. I finally called them back this morning, saying that I already did it and they had me do it again. The lady was apologetic but still had me do it and she said she would make sure it went through alright.
What do I get now? More robo-calls! I’ve had two in the last two hours. They’re saying I still have to do this verification.
Quiy bothering me, Charter!
And robo-calls? Really? Don’t call me, making me run to my phone and then have a message saying I have to call you! What is up with that? If you’re going to call me, have someone there I can talk to. You already have me there, why not just talk to me instead of making me call you? That makes NO sense!
I should have gone with my gut and paid the extra $7 per month. My goodness. Can’t they get this right?
When my company gets big, I never want to have this corporate kind of treatment of my customers. There will never be any robo-calls. We will never do that. So annoying.
UPDATE (04-18-2012): To be fair, Charter has reached out to me because of this post. I don’t know if they will keep using these robo calls or not, we’ll see. The calls did eventually stop and they stopped before I could call in again, so there’s some kind of major glitch with their system, I think. Here’s what I got from Charter:
Good Morning Tony,
We greatly appreciate the feedback and have passed it along for you. The system itself is in place to make sure that the service agreement is completed but I completely understand how it would be more useful if it were a person calling or even have it forward to an advisor once the call is answered. I do apologize that it was so annoying.
If you ever have any other issues feel free to drop a line to this email or any other space we support (See: http://www.charter.com/Umatter2Charter) and we’ll be happy to assist!