Well, I took my Acura RSX in to Octopus Car Wash to get cleaned. I decided to go there because I wanted the wheels cleaned and I tried getting that service over at Mermaid Car Wash and I just wasn’t happy at all with how they came out. I remembered that Octopus did a much better job cleaning wheels. So I got the deluxe wash, left, stopped at Woodman’s and then went home. The car looked good – or so I thought.
Later that night (a week ago Friday), I noticed that something looked different on my car. The trim on the driver’s side of the windshield came off, exposing some clips. It must have come off at the car wash. Since they had already closed, I called the next morning. The manager said he’d take care of it.
I got in to Octopus Car Wash on Sunday after church and talked to an assistant manager there who had my trim but he said he’d only pay half. What? The sign there says that they’re responsible. Well, ok.
To make a long story short, I got it fixed at the dealer and talked to the head manager again who did agree to pay for the entire cost ($190) and he gave me some coupons for some diamond car washes for my trouble. Awesome!
That is how you take care of your customers and I just wanted to give them a little plug here for taking care of me. I’ll be a customer of theirs for a long time now and I would highly reccommend using Octopus Car Wash over Mermaid. Their service is better and the car just looks cleaner – plus they really take care of you!